ReadyVenue support

For help with ReadyVenue, email gavin@gavinelliott.co.uk. Include your device model, iOS version and what happened. Please avoid sending team members’ personal details or sensitive venue plans.

Restore a subscription

Open ReadyVenue Pro from Today or Venue, then choose Restore. Use the Apple Account used for the purchase. An active subscription is required for paid editing tools.

Manage or cancel a subscription

Use Manage subscription in ReadyVenue Pro, or open Settings on your device, select your name and then Subscriptions. Cancelling renewal normally keeps access until the end of your paid period.

Back up your records

Open Venue, then iCloud backup and restore. You can create a backup yourself or enable automatic backup. Automatic backup runs while the app is active; it is not continuous background sync. Check the backup status before changing devices or deleting the app.

Restore on another device

Sign in to the same iCloud account and use the restore option in ReadyVenue. Restoring replaces the app’s current venue records. Review the confirmation before continuing.

What happens when Pro ends?

Your existing records remain readable and exportable. Paid editing tools and scheduled review reminders are paused. iCloud backup is separate from your subscription.

Refunds

Apple handles purchase refunds. Visit reportaproblem.apple.com to request one.

Questions about the law

ReadyVenue support cannot determine your legal duties or certify compliance. Check official guidance for your venue.