Support

Contact Us

Email: lowkeyyou@gavinelliott.co.uk

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I restore my purchases?

You can restore your purchases directly from the app. Go to Settings → Support → Restore Purchases. This will restore any packs you've previously purchased on this Apple ID.

I purchased a pack but it's not unlocking. What should I do?

First, try tapping Restore Purchases in Settings. If that doesn't work, make sure you're signed in with the same Apple ID you used to make the purchase. If the issue persists, contact us with your Apple ID email and the pack name.

Can I share my purchases with family members?

Currently, purchases are not shareable through Family Sharing. Each purchase is tied to the Apple ID that made it.

How do I save cards to my photos?

When viewing a card, tap the share button and select Save Image. The app will request permission to save to your photo library the first time you do this.

Can I use the app offline?

Once you've downloaded packs and generated cards, you can view your collection offline. However, you'll need an internet connection to purchase new packs, generate new cards, and sync your data.

How do I enable or disable notifications?

Go to Settings → Notifications to toggle notifications on or off. You can also manage notification permissions in your device's Settings app.

I'm experiencing a bug or crash. What should I do?

Please contact us with details about what you were doing when the issue occurred, your device model, and iOS version. This helps us fix issues quickly.

Can I request a refund?

Refund requests are handled by Apple. You can request a refund through your Apple ID account settings or by contacting Apple Support directly. Visit Apple Support for more information.

Common Issues & Solutions

Purchase Issues

• Purchase not appearing: Try restoring purchases first. If that doesn't work, ensure you're signed into the correct Apple ID.
• Purchase button not working: Check your internet connection and try again. Make sure you have sufficient storage space.

App Performance

• App is slow: Try closing and reopening the app. Ensure you have the latest iOS version installed.
• Cards not loading: Check your internet connection. Try force-quitting and reopening the app.

Account & Data

• Lost progress: Your data is tied to your Apple ID. Make sure you're signed in with the same account.
• Want to delete my account: Contact us and we can assist with account deletion and data removal.

Privacy & Terms

For information about how we handle your data, please see our Privacy Policy. For terms of use, please see our Terms of Use.