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Privacy Policy

Last updated: 04/01/2026

This Privacy Policy explains how Lowkey You collects, uses and protects your information when you use the app.

If you do not agree with this Privacy Policy, please do not use the app.

1. Who we are

Lowkey You is provided by us. In this Privacy Policy, "we", "us" and "our" refers to the provider of the Lowkey You app.

Contact: lowkey@gavinelliott.co.uk
Provider name: Gavin Elliott

2. What information we collect

We aim to collect the minimum information needed to run Lowkey You.

Depending on how you use the app, we may collect the following.

A. Information you provide

  • Account details such as an email address or authentication identifier, if the app supports accounts
  • Preferences or settings you choose to save in the app
  • Content you enter, such as notes, reflections, saved scripts or responses

B. AI feature inputs and outputs

  • If you use AI-assisted features, we process the text you submit to generate an output
  • Inputs and outputs may be stored to provide the feature, support safety, improve reliability and allow you to revisit saved content where applicable

C. Device and usage information

  • App version and basic device information such as device model, operating system version and language
  • Usage data such as screen views, feature interactions and performance metrics
  • Diagnostic data such as crash reports

D. Purchase information

  • If you purchase subscriptions or paid features, payments are handled by the relevant app store
  • We may receive limited information confirming purchase or subscription status in order to unlock features
  • We do not receive your full payment card details

We do not intentionally collect special category data. Please avoid entering highly sensitive personal information unless you are comfortable doing so.

3. How we use your information

We use information to:

  • Provide and operate the app
  • Store your settings and saved content, where supported
  • Deliver AI-assisted features and return outputs you request
  • Improve app performance, stability and usability
  • Diagnose issues and prevent misuse
  • Respond to support requests and communicate important service information
  • Manage subscriptions and feature access, where applicable

We do not sell your personal data.

4. Legal bases for processing

Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases:

  • Contract, to provide the app and features you choose to use
  • Legitimate interests, to improve the app, ensure security and understand usage, balanced against your rights
  • Consent, where required for optional features or communications
  • Legal obligation, where we are required to process data by law

5. AI processing and third-party processors

Some features in Lowkey You may use third-party AI services acting as processors on our behalf.

You understand that:

  • AI-generated outputs may be inaccurate, incomplete or subjective
  • AI features are provided for reflection and exploration only
  • AI outputs should not be relied upon as professional advice

We use contractual and technical safeguards designed to protect your information when using processors.

6. How we share information

We may share limited information with trusted service providers that help us operate the app, such as:

  • Hosting and storage providers
  • Analytics and crash reporting services
  • Customer support tools
  • Authentication providers, where sign-in is supported
  • AI processing providers, where AI features are enabled
  • Apple or Google for purchase and subscription status verification

We only share information that is necessary for these services to function.

We may also disclose information if required by law or to protect rights, safety and security.

7. Data retention

We retain information only for as long as necessary to operate the app and meet legal or legitimate business needs.

In general:

  • Account and settings data is retained while you maintain an account, if accounts are supported
  • Saved content is retained until you delete it, or until your account is deleted
  • Diagnostic data is retained for a limited period to resolve technical issues
  • Purchase status records may be retained for compliance and entitlement purposes

You may request deletion of your data as described below.

8. Security

We use reasonable technical and organisational measures designed to protect your information, including secure storage and access controls where appropriate.

No system is completely secure and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format

To exercise these rights, contact us at lowkey@gavinelliott.co.uk.

If you are in the UK or EEA, you also have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner's Office in the UK.

10. Children's privacy

Lowkey You is not intended for children under 13.

We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, contact us and we will take steps to delete it.

11. International transfers

Some service providers may process data outside the UK or EEA.

Where this occurs, we use safeguards designed to protect your information, such as appropriate contractual protections.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If changes are significant, we will take reasonable steps to notify you, such as updating the date above or providing an in-app notice.

13. Contact

If you have questions about this Privacy Policy or how your information is handled, contact:

lowkey@gavinelliott.co.uk
Gavin Elliott